Terms and Conditions
Important Information
This web site is owned and operated by The Mesh Company (Warrington) Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
The Mesh Company (Warrington) Ltd
Unit 1 Farrell Street Warrington Cheshire WA1 2WW United Kingdom
Phone: 01925 406602
Fax:
Email: sales [at] themeshcompany [dot] com
VAT No: GB 8961175 88
The Mesh Company (Warrington) Ltd is registered in England & Wales No. 06476351
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We use new packaging and make every effort to ensure that your items are received in good condition, in a timely manner.
Our Postage and packaging (P&P) charges are just that – they cover the packaging materials, the time taken to pack and address your items and the postage or other courier charge to your delivery address.
We aim to keep P&P charges down to what is necessary and will always combine postage where possible/feasible.
We despatch your order on receipt of payment. This is normally the same (or next) business day when payment is by PayPal, or on clearance of funds in our bank account when payment is by any other means.
We aim to dispatch all orders received and paid for by 1:00pm (13:00hrs) Monday to Friday on the same day.
Paid for orders received after this time or on a non-working day will be processed the next working day.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Due to the changing nature of our stock we do not accept back orders. If your item is not in stock, we will endeavour to meet your requirements or offer an alternative product. You will always be emailed before despatch of any alternative, with the option to cancel your order if you would rather not wait.
The Mesh Company (Warrington) Ltd is registered for VAT.
VAT is chargeable on quoted prices within the UK. VAT is not payable on orders made outside of the UK.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
When the order is placed at our website, credit card details are not seen by anyone at The Mesh Company.
We guarantee your satisfaction. If, within 7 days of receipt, you are in any way disatisfied with your purchase we will replace or refund your purchase. Please see our Returns Policy for full details.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01925 406628 (International +44 01925 406628) or fax us on or write to us at Unit 1 Farrell Street Warrington Cheshire WA1 2WW United Kingdom
The Mesh Company (Warrington) Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 28 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
